Developing Effective Communication Skills
(ZMNG-038)
The Center for Business and Technology (CBT) is very pleased to join with the Employers Association of the NorthEast (EANE) to offer this workshop designed for both large and small companies. EANE members should inquire about special discounts.
Target Audience
Managers, supervisors, Human Resources professionals and others involved with, or responsible for the discipline process.
Course Description
This program provides participants with a sound understanding of the principles of effective communication and the skills to recognize and resolve communication breakdowns in the workplace. Participants learn the objectives of communication, gain active listening skills and learn how to utilize assertive communication.
Learning Objectives
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Learn the roadblocks to effective communication
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Use active listening skills
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Learn how to send a clear message
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Understand the importance of non-verbals
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Practice assertive communication
Competencies
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]Assertiveness
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Informing
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Listening
