Administrative Assistant/Support Staff Certificate Program
(ZMNG-019)
Do you want to increase the skills necessary to handle the
demands of your job with confidence and professionalism? Learn the
essentials skills needed for a busy and often overworked support
professional. Gain credibility and confidence that result in
“success skills” and valued relationships.. Master ways to
prioritize and complete projects without dropping any of the pieces.
Find new and better ways for being effective. Discover solutions
that will make you less harried and more successful. This seminar is
a ”must take” for all support professionals
Day 1
• Learn what builds your credibility and busts credibility
• Understand the powerful role a positive professional image plays
• Boost your ability to influence and give feedback to the boss
• Enhance your personal communication style
• Learn how to better understand the personality quirks and how they
can become roadblocks
• Eliminate behaviors that label you passive or aggressive and shine
with assertive approach
Day 2
• Discover what it takes be successful with change
• Overcome the time wasters that overwhelm your day
• Establish goals for success
• Clarify and prioritize your work
• Use task charts to control multiple projects successfully
• Effectively identify the power of “The Circle of Influence”
• Recognize and manage the relationship between stress and
performance
