Influencing Without Authority
(ZMNG-016)
In today's work environment, we rely on others across departmental and organizational lines to get things done. The ability to accurately read situations and individuals and apply the appropriate type of influence behavior are the keys to becoming successful at influencing. Major topics will include:
- Gain trust throughout the organization
- Acquire the confidence and self esteem you need to influence others
- Use the power of listening
- Understand the behavior style of others
- Ask the right questions to keep the conversation focused
