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Writing Refresher: Format, Style & Grammar for Today's Workplace

(ZMNG-015)

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This program takes a practical approach to writing at work by focusing on advanced tactics for getting things done through written communication. Instruction focuses on techniques that apply equally well to e-mails, proposals, letters, and reports. Participants will learn how to get readers' positive attention and obtain noticeably better results from all kinds of on-the-job writing. All key techniques will be practiced in a fast-paced, supportive workshop environment. Because the program focuses on functionality and results, not educational level, it is equally appropriate for executive and front-line participants.

Participants in this workshop will learn to:

• Use phrasing and organizing techniques that bring noticeably better results from e-mails, letters, reports, and proposals
• Employ five proven tactics for capturing a busy reader's interest
• Apply techniques for reducing wasted time
• Organize written material logically, with the reader's needs in mind
• Learn how to include only the most pertinent information
• Practice techniques for writing that is concise, positive, professional, and correct
• Target materials for readers at various levels of expertise and authority
• Recognize and correct the most common grammar errors
• Update their knowledge of punctuation, mechanics, and nonsexist language
• Use commonly accepted practices for e-mail formatting, etiquette, and style

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