Communication Skills for the
Customer Service Professional
(ZMNG-003)
The Center for Business and Technology (CBT) is very pleased to join with the Employers Association of the NorthEast (EANE) to offer this workshop designed for both large and small companies. EANE members should inquire about special discounts.
Target Audience
Customer service representatives. All employees who interface with customers, internal and external.
Course Description
Communication is “the heart” of good customer service. Knowing how to communicate with customers leads to service excellence. Learn how to use the communication cycle effectively for increasing customer satisfaction. Master how to deliver the “right message” every time.
Learning Objectives
-
Understand communication dynamics
-
Working with body language
-
Develop great listening and responding skills
-
Learn what to say and what not to say
Competencies
-
Approachability
-
Customer Focus
-
Listening
