Email Savvy
(ZCMP-046)
The Center for Business and Technology (CBT) is very pleased to join with the Employers Association of the NorthEast (EANE) to offer this workshop designed for both large and small companies. EANE members should inquire about special discounts.
Target Audience
Anyone who uses e-mail as their main form of communication in the workplace.
Course Description
Do you ever find that you get a surprising or angry response to a hastily written e-mail; or that perhaps people tell you that you shouldn’t use e-mail so often? Since close to 90% of our written communication is now via e-mail, maybe it’s time to learn when it is appropriate to use e-mail and when it is not. Find out how to strike the right tone. Improve professionalism, clarity and correctness as well. Finally, discover how to use this wonderful technology to save time.
Learning Objectives
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Examine the built-in challenges that e-mail brings
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Discover seven rules good e-mailers never break • Learn how to achieve a professional, but friendly tone
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Learn strategies for keeping the message short but informative
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Learn a trick for making sure grammar, punctuation and format are correct
Competencies
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Informing
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Organizing
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Results Oriented
