Essentials for Microsoft Desktop
Support
Technician (MCDST) Certification
ZMSC-032 Microsoft Desktop Support Technician (MCDST) Certification 36 hours)
Fee: $1,795 includes textbooks, handout materials, and two
web-based practice exams
Fee: $2,045 includes textbooks, handout materials, two
web-based practice exams, and two
Microsoft exam vouchers
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Retake Policy for IT Certification Programs
STCC's Microsoft IT Academy Program
|
Fall 2010 |
November 22, 23, 29,
December 1, 6, 8, 5:00p.m.-9:00p.m. |
Blended Learning - New
"Blended learning" refers to a new approach to learning that incorporates both online and face-to-face elements and using a mix of formats, media and experiences so that the best approach can be used for each part of the learning solution. Students will have access to Microsoft's Web-based courses to supplement their classroom studies.
Access Microsoft's IT
Academy ELearning Center
Site is restricted to students enrolled in STCC courses.
Enrollment information and Access Codes will be supplied during the first class.
Program Description
Printer Friendly Description and Schedule
This course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This course is designed to provide an overview of operating system concepts and how to troubleshoot Windows XP., and operate and troubleshoot Microsoft Applications such as the Office Suite and Internet Explorer.
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows operating system. MCDST candidates are required to pass two core exams. Elective exams are not required. Students who pass both exams are awarded both MCDST and MCP credentials, and the MCDST credential can be used towards your MCSA Elective.
Exam 70–271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Prerequisites
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Basic experience using a Microsoft Windows Operating system such as Windows XP
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Experience using Microsoft Office as a general user.
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Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer
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Basic understanding of core operating system technologies including installation and configuration
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Basic understanding of hardware components and their functions
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Basic understanding of the major desktop components and interfaces, and their functions
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Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings
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How to use command-line utilities to manage the operating system
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Basic understanding of technologies that are available for establishing Internet connectivity.
Course Outline
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Perform and troubleshoot an attended installation of the Windows XP operating system
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Perform post installation configuration (user configuration, apply service packs, etc.)
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Answer end user questions related to upgrading from a previous version of Windows
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Troubleshoot system startup and user logon problems
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Monitor and analyze system performance
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Monitor, manage, and troubleshoot access to files and folders
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Troubleshoot connecting to local and network print devices
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Configuring and Troubleshooting Hardware Devices and Drivers
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Configure and troubleshoot storage devices
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Configure and troubleshoot display devices
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Troubleshooting Network Protocols and Services
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Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
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Configure and troubleshoot input and output (I/O) devices
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Configure support for multiple languages or multiple locations
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Troubleshoot security settings and local security policy
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Configure and troubleshoot local user and group accounts
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Troubleshoot the TCP/IP protocol
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Configure and troubleshoot Windows Firewall (ICF) settings
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Troubleshoot name resolution issues
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Configure and troubleshoot remote connections
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Configure and troubleshoot end user systems using remote Desktop and Remote Assistance
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Configure and troubleshoot Office applications.
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Answer end-user questions related to configuring Office applications.
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Troubleshoot application installation problems
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Configure and troubleshoot e-mail account settings
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Configure the operating system to support applications
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Resolve issues related to Office application support features. Tasks
include configuring Office applications and interpreting error messages -
Resolve issues related to Internet Explorer support features. Tasks include
configuring Internet explorer and interpreting error messages -
Resolve issues related to Outlook Express features. Tasks
include configuring Outlook Express and interpreting error messages -
Resolve issues related to operating system features. Tasks
include configuring operating system features and interpreting error messages. -
Resolving Issues Related to Application Customization
MCDST Information
