Survival Skills for Supervisors
(ZMNG-374)
This series of workshops will focus on application and practice
of critical supervisory skills. Participants may enroll in one or
all of the workshops that will include extensive role-play of ‘real
world’ situations.
Session 1: Supervisory Communication
Communication is not just telling. Major topics will include:
- Perception principles
- The importance of listening
- Hidden messages and emotional meanings
- Communications when things go wrong
- One-way vs. two-way communication
- Using questions and probing to uncover the ‘real issue’
- Resistance, what it means and how to manage it effectively
Session 2: Understanding Motivational Models and How You Apply
Them in Your Role as a Supervisor
Theoretical models:
- Why do people do what they do
- How they look and sound at work
- Designing a motivational plan for your subordinates (as a group or as individuals)
- The role of praise < Low-cost, no cost ‘motivators’
Session 3: Giving Performance Feedback
- Formal vs. informal performance evaluation
- The importance of giving on-going performance feedback
- Confronting unsatisfactory performance
- Describing performance discrepancies and developing action plans for correction
- Coaching toward success
Session 4: Leadership and Team-Building Skills
- What do leaders ‘do’?
- Understanding sources and uses of power
- A basic group development model
- Leadership style and group activities to meet developmental needs at each stage
- Decision-making styles and teaching decision making skills
- Designing a self-development plan for yourself as a supervisor
