Survival Skills for Supervisors
(ZMNG-374)
This series of workshops will focus on application and practice of critical supervisory skills. Participants may enroll in one or all of the workshops that will include extensive role-play of ‘real world’ situations.
Course Description
Session 1: Supervisory Communication: Communication is not just telling.
Major topics will include:
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Perception principles
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The importance of listening
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Hidden messages and emotional meanings
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Communications when things go wrong
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One-way vs. two-way communication
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Using questions and probing to uncover the ‘real issue’
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Resistance, what it means and how to manage it effectively
Session 2: Understanding Motivational Models and How You Apply Them in Your Role as a Supervisor
Major topics will include:
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Theoretical models:
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Why do people do what they do
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How they look and sound at work
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Designing a motivational plan for your subordinates (as a group or as individuals)
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The role of praise < Low-cost, no cost ‘motivators’
Session 3: Giving Performance Feedback
Major topics will include:
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Formal vs. informal performance evaluation
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The importance of giving on-going performance feedback
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Confronting unsatisfactory performance
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Describing performance discrepancies and developing action plans for correction
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Coaching toward success
Session 4: Leadership and Team-Building Skills
Major topics will include:
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What do leaders ‘do’?
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Understanding sources and uses of power
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A basic group development model
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Leadership style and group activities to meet developmental needs at each stage
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Decision-making styles and teaching decision making skills
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Designing a self-development plan for yourself as a supervisor
