Dancing with Porcupines
(ZMNG-339)
Do you sometimes feel your job would be great if it weren't for the people you work with? This practical workshop will allow you to learn and practice strategies for managing the sometimes challenging behaviors of your coworkers. Find out where to draw the line between behavior that tramples on your rights and actions that are simply quirky or annoying.
Major topics will include:
- Difficult people or difficult behaviors?
- The five most common difficult behaviors and how to deal with them
- Tactics for handling gossips, complainers, and people who talk too much
- When it's appropriate to speak up
- Problem-solving strategies for your challenging workmates
