Center for
Business & Technology

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Career Enhancement Programs

The Center for Business and Technology (CBT) is very pleased to join with the Employers Association of the NorthEast (EANE) to offer this workshop designed for both large and small companies.  EANE members should inquire about special discounts.

ZMNG-307 TIME MANAGEMENT FOR SUPPORT STAFF
Fee:  $125
Wednesday, April 23, 8:30 a.m. - 12:00 p.m.,  STCC Technology Park
Effective time management can increase productivity, reduce stress and improve work/life balance. Learn the skills of prioritizing your time to achieve your goals and to be more efficient in today’s workplace. Program participants will learn to:

• Identify and discuss the benefits of self-management
• Explore methods for prioritizing, planning and organizing

• Identify personal “time robbers” and how to deal with them
• Practice goal setting

ZMNG-001 WRITE RIGHT! Strategies for Writing Clearly
Fee:  $240
Tuesday, May 20, 8:30 a.m. – 4:30 p.m. , STCC Technology Park
Do you sometimes find that writing takes a great deal more time than it should, yet it still may not bring you the results you want? Find out in this practical workshop how to get things done through written communication. Learn techniques that apply equally well to e-mails, proposals, letters, and reports. Discover how to get readers' positive attention and keep it. All key techniques will be practiced in a fast-paced, supportive workshop environment. Because the program focuses on functionality and results, not educational level, it is equally appropriate for executive and front-line participants. Program participants will learn to:

• Use phrasing and organizing techniques that bring noticeably better results from emails, letters, reports, and proposals
• Employ five proven tactics for capturing a busy reader's interest
• Apply techniques for reducing wasted time
• Organize written material logically, with the reader's needs in mind
• Practice techniques for writing that is concise, positive, professional, and correct
• Recognize and correct the most common errors in grammar, punctuation, and mechanics

ZMNG-008 DELIVERING FIVE STAR SERVICE FOR THE HOSPITALITY INDUSTRY
Fee:  $240
Wednesday, June 4, 8:30 a.m. – 4:30 p.m., STCC Technology Park
The hospitality industry struggles with their very own customer service challenges. Delivering “five star service” is where success in the industry lies. It’s necessary to supply; customers, patrons, guests, visitors, or diners, specialized excellence that fill their needs and go beyond their expectations. This workshop focuses on the how to for expertise in customer service excellence. It provides basics of service excellence along with handling difficult and dissatisfied customers. This program provides the essence of customer service excellence skills that are needed and are often found lacking in today’s hospitality world - the service that makes customers return! Program participants will learn to:

• Determine expectations and standards of the customer
• Explore realistic methods for delivering five star services
• Understand the experience from the customers view
• Use first impressions for lasting good impressions
• Communicate effectively for customer satisfaction
• Meet the needs of dissatisfied or difficult customers
• Develop strategies for delivering Five Star Service


ZMNG-310 ASSERTIVE COMMUNICATION
Fee:  $240
Thursday, July 10, 8:30 a.m. – 4:30 p.m.,  STCC Technology Park
Develop the qualities necessary for successful, assertive communication. Gain confidence and skill in being proactive in communicating with others. Learn to use positive, win-win approaches in order to work more effectively with co-workers, supervisors, direct reports and customers. Program participants will learn to:

• Recognize and describe the distinctions between assertive, aggressive, and non-assertive behavior
• Identify your personal communication behavior style use a personal assertiveness inventory

• How to practice the components of the assertive style
• Practicing assertive communication using “I” statements

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